Terms &
Conditions

Our Guarantee

We are proud of our girls and the quality honey and beeswax they produce. CannonBee promise that our honey is 100% Raw Australian Honey and 100% Pure Beeswax. Our products are all handcrafted with natural ingredients to the highest standard. Each jar of honey is traceable.

Taste and Appearance

Seasonal rainfall influences nectar & pollen flow,this changes the characteristics of the honey flavor, appearance & consistency. Some varieties of honey are more prone to crystallization. This is the separation of sugars (fructose & glucose). Honey that has crystalized is perfectly fine & is indicative to quality. Our honey is unheated & unfiltered comprising of pollen which aids crystallization. If you desire to re-liquefy, place your jar of honey in a warm pot of water (not boiling).

Refund or Replacement Policy

We will replace or refund the product if it arrives damaged, defective or you are not satisfied with your purchase, you may return the item for refund or replacement. Our return policy is 30 days from date of purchase. Please provide receipt or proof of purchase. Customer is responsible for all return shipping costs. Items must be adequately packed and undamaged upon return.

On arrival and inspection of your returned item, you will be notified by email that we have received your item and if you qualify for refund or replacement. Upon approval we will replace or refund the total cost of the product.

Returns

Contact: raw@cannonbee.com.au

CannonBee comply with the Australian Consumer Law outlined by the Australian Competition Consumer Commission (ACCC)

Payment

We accept payment via PayPal, you will be redirected to the PayPal site to process payment. Payment via credit card is also available through PayPal. Once your transaction is complete you will return to our site www.cannonbee.com.au

Wholesale Order

Please contact raw@cannonbee.com.au

Shipping

Shipping is available throughout Australia except, for WA. Refer to our shipping location exclusion.

We prepare your order within 2 business days, ready for shipping.

We use Sendle, Fastways Couriers and Australia Post throughout Australia.  Delivery times are dependent on your location, your order tracking details will be send to you via email.

CannonBee is not responsible for items lost or damaged in transit.

Shipping Location Exclusion

CannonBee ship throughout Australia however due to WA regulations we are not permitted to ship honey products to Western Australia.

International shipping

International orders cannot be made via our website. For orders shipped internationally please contact us by email at raw@cannonbee.com.au

There may be some countries that do not allow raw products to enter due to custom regulations.

Promotion

Mackay locals who spend over $20 receive free delivery

This promotion is only available to customers residing in the postcode 4740 and valid for online orders of $20 or more.

Shipping cost will automatically be removed once customers address details are entered.

DISCLAIMER

Information provided on our website is believed to be accurate, however we do not accept any liability for incorrect or out of date information.

Honey is a natural product and supply is dependent on weather and the health of our bees, products may be become unavailable/out of stock.

Product pricing is subject to change.

All content on this site, including photographs, description of products, graphics, text, videos, music, sounds etc. all intellectual property rights is owned by CannonBee.

We advise that Raw Honey should not be given to children under the age of 1 year.

PRIVACY POLICY

CannonBee (ABN 77 342 735 325)

At CannonBee we respect and protect the privacy of our users.  All personal information provided is confidential and will not be shared with a third party.

By subscribing to our newsletter you give us consent to receive promotional and other marketing messages. Subscribers will be able to opt-out at any time by following the instructions.

We collect personal information to be able to complete your order. Personal information such as your name, shipping and billing address and phone number, is used to complete your order. Your phone number is used to provide to our courier service as an additional method to contact you.

Online customers may be contacted preceding their purchase to receive promotional and or other marketing messages. Customers will be able to opt-out at any time by following the instructions.

Website analytics (Cookies)

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate setting on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of other sites.

Obligations

We are bound by the regulations of the Privacy Act 1988.